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Privacy and Cookie Policy

Effective date: 01 January 2026
Last updated: 27 July 2026

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1. Who We Are

 

This Privacy and Cookie Policy explains how NUR Advisors Documents Clearing Services CO LLC, trading as NUR Advisors Group, collects, uses, stores, shares and protects personal data.

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NUR Advisors Group is licensed by Dubai Department of Economy & Tourism and has its registered address at Level 23, Boulevard Plaza, Tower 2, Dubai, United Arab Emirates.

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For the purposes of applicable data-protection legislation, NUR Advisors Group is the controller of the personal data described in this Policy.

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In this Policy, “NUR,” “we,” “us” and “our” refer to NUR Advisors Group.

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Our website is:

www.nur.ae

 

Privacy enquiries may be sent to:

clientcare@nur.ae

 

2. Scope of This Policy

 

This Policy applies to personal data collected when you:

• Visit or interact with our website.

• Submit an enquiry or consultation request.

• Communicate with us by email, telephone, WhatsApp or social media.

• Request a proposal or information about our services.

• Become a client or authorised representative of a client.

• Provide information for company formation, corporate services, government services, accounting, human resources or business advisory purposes.

• Subscribe to marketing communications or newsletters.

• Attend an event, webinar or business meeting organised by NUR.

 

Additional privacy notices or contractual terms may apply to specific professional engagements.

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3. Personal Data We Collect

 

The personal data we collect depends on how you interact with us.

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3.1 Website and enquiry information

 

When you submit a website form or contact us, we may collect:

• First and last name.

• Email address.

• Telephone number.

• Company name.

• Job title.

• Country of residence or nationality.

• Service required.

• Details included in your message.

• Preferred method of communication.

 

Please do not submit passport copies, payment information or other sensitive documents through a general website enquiry form unless we specifically request them through an approved channel.

 

3.2 Client and professional-services information

 

When you engage NUR, we may collect information necessary to provide the requested services, including:

• Identification and contact information.

• Passport, Emirates ID and visa information.

• Date and place of birth.

• Nationality and country of residence.

• Residential and business addresses.

• Signature and authorised representative information.

• Employment and professional information.

• Shareholder, director, manager and beneficial-owner information.

• Company incorporation and corporate documents.

• Business activities and licence information.

• Tax, accounting and financial records.

• Banking information required for applications or compliance procedures.

• Information required by government authorities, free zones, financial institutions or regulatory bodies.

• Information about employees, dependants or other individuals connected to an application.

 

We only collect sensitive personal data when it is necessary for the requested service, permitted by law and protected through appropriate measures.

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3.3 Technical and usage information

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When you use the website, certain information may be collected automatically, including:

• IP address.

• Browser type.

• Device type.

• Operating system.

• Approximate location.

• Pages visited.

• Date and time of visits.

• Referring website.

• Website interactions and session information.

• Cookie identifiers and preferences.

 

3.4 Communications

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We may retain communications exchanged with you through:

• Email.

• Telephone.

• WhatsApp.

• Website forms.

• Social media.

• Meetings and consultations.

 

We do not intentionally record telephone or video calls without providing appropriate notice.

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4. How We Collect Personal Data

 

We may collect personal data:

• Directly from you.

• From a person authorised to act on your behalf.

• From your employer, company, shareholder or business partner.

• Through website forms and cookies.

• Through email, telephone, WhatsApp and social media.

• From public registers, government sources and official databases.

• From professional advisers, referral partners and service providers.

• From free zones, licensing authorities, immigration authorities and other government bodies where permitted.

 

If you provide personal data concerning another person, you must have the authority to provide it and must inform that person about the relevant processing.

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5. How We Use Personal Data

 

We may use personal data to:

• Respond to enquiries and consultation requests.

• Understand your requirements.

• Prepare proposals and engagement documents.

• Provide company formation, corporate, HR, accounting, government and advisory services.

• Submit and manage applications with relevant authorities.

• Verify identity and conduct compliance checks.

• Communicate about an ongoing or proposed engagement.

• Manage contracts, invoices and payments.

• Maintain client and business records.

• Comply with legal, tax, accounting, anti-money laundering and regulatory obligations.

• Protect our legal rights and respond to disputes.

• Prevent fraud, misuse and security incidents.

• Maintain and improve our website and services.

• Measure website performance and understand visitor behaviour.

• Send newsletters or marketing communications where permitted.

• Manage events and professional relationships.

 

Where consent is required, we will request it in a clear and accessible manner. You may withdraw consent at any time. Withdrawal will not affect processing that occurred lawfully before consent was withdrawn.

 

We may also process personal data where necessary to take steps requested by you before entering into a contract, perform a contract, comply with UAE law, establish or defend legal rights, or protect applicable public or individual interests.

 

6. Disclosure of Personal Data

 

We may disclose personal data only where necessary and permitted, including to:

• Wix and other website-hosting providers.

• Cloud-storage, email, IT and cybersecurity providers.

• CRM, communication and document-management providers.

• Analytics providers, subject to cookie preferences.

• Accountants, auditors, lawyers and professional advisers.

• Approved consultants, subcontractors and service partners.

• UAE mainland and free-zone licensing authorities.

• Immigration, labour, tax, customs and other government authorities.

• Banks and financial institutions when requested as part of a service.

• Courts, law-enforcement bodies and regulatory authorities.

• A prospective purchaser or successor if NUR undergoes a lawful business restructuring, merger or sale.

 

Service providers are permitted to process personal data only for the relevant service and in accordance with contractual and legal obligations.

 

We do not sell or rent personal data.

 

7. International Data Transfers

 

Some service providers may store or process personal data outside the United Arab Emirates. This may include website hosting, cloud storage, analytics, communications and technical-support providers.

 

Where personal data is transferred internationally, we take reasonable steps to ensure that the transfer complies with applicable UAE requirements. This may include:

• Transferring data to a jurisdiction providing an appropriate level of protection.

• Using contractual data-protection commitments.

• Implementing appropriate technical and organisational safeguards.

• Obtaining explicit consent where required.

• Making a transfer necessary to perform a contract or requested service.

 

8. Data Retention

 

We retain personal data only for as long as it is reasonably required for the purpose for which it was collected and to meet applicable legal, contractual, accounting and regulatory obligations.

 

Our general approach is:

• Unsuccessful or inactive enquiries may be retained for up to 24 months after the last communication.

• Marketing information may be retained until consent is withdrawn or the person unsubscribes.

• Client and transaction records are retained for the period required by applicable UAE laws and professional obligations.

• Information relevant to a legal claim may be retained until the applicable claim or retention period expires.

• Cookie information is retained according to the duration of the relevant cookie and the visitor’s consent preferences.

 

Information may be deleted, anonymised or securely archived when it is no longer required.

 

9. Information Security

 

We use reasonable administrative, technical and organisational measures designed to protect personal data against:

• Unauthorised access.

• Accidental loss.

• Improper use or disclosure.

• Unauthorised alteration.

• Destruction or damage.

 

These measures may include access controls, password protection, secure systems, staff confidentiality requirements and appropriate service-provider agreements.

 

No internet transmission or electronic-storage system is completely secure. We therefore cannot guarantee absolute security, but we will respond appropriately to suspected personal-data incidents and provide notifications where required by law.

 

10. Cookies and Similar Technologies

 

Cookies are small data files stored on a visitor’s browser or device. They support website functionality, security, analytics and visitor preferences.

 

Our website may use the following categories:

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Essential cookies: Website security, fraud prevention, network management, form operation and core Wix functionality.

Functional cookies: Remembering choices and supporting optional website features.

Analytics cookies: Understanding visitor numbers, website use, navigation and performance.

Marketing cookies: Measuring campaigns or supporting relevant advertising, where enabled.

 

Non-essential analytics and marketing cookies should operate according to the choices made through the website’s cookie banner.

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Wix

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Our website is hosted on the Wix platform. Wix may use essential cookies for security, system stability and website functionality. Information may be stored through Wix databases and applications.

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Google Analytics

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Subject to your cookie preferences, we use Google Analytics to understand how visitors use the website. Google Analytics may process cookie identifiers, browser and device information, approximate location and website interactions.

Google Analytics commonly uses cookies such as _ga and _ga_<container-id>. Google states that their default expiration is up to two years, although browser restrictions and our settings may shorten this period.

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Managing cookies

 

You can:

• Accept or reject non-essential cookies through the website’s cookie banner.

• Change your preferences through the cookie-settings link.

• Delete cookies through your browser.

• Configure your browser to block certain cookies.

 

Blocking essential cookies may prevent parts of the website from operating correctly.

 

11. Marketing Communications

 

We may send newsletters, service updates, invitations or promotional communications where:

• You have provided consent.

• You have requested the information.

• Communication is otherwise permitted under applicable law.

 

You may unsubscribe at any time by:

• Clicking the unsubscribe link in an email.

• Contacting us at clientcare@nur.ae.

• Asking us to stop through the communication channel used.

 

Service-related and legally required communications are not marketing communications and may continue where necessary.

 

12. Your Data-Protection Rights

 

Subject to applicable law and relevant exceptions, you may have the right to:

• Request information about how we process your personal data.

• Request access to personal data held about you.

• Request correction of inaccurate or incomplete information.

• Request erasure where the information is no longer required.

• Request restriction or suspension of certain processing.

• Object to direct marketing.

• Withdraw consent.

• Request transfer of personal data where technically feasible.

• Object to certain automated decisions.

• Request human review of an automated decision where applicable.

• Submit a complaint to the competent UAE data-protection authority.

 

NUR does not currently make decisions producing legal or similarly significant effects solely through automated processing.

 

To exercise a right, contact:

clientcare@nur.ae

 

We may need to verify your identity before responding. We will process requests within the period required by applicable law.

 

Some rights may be restricted where information must be retained to comply with law, protect another person’s rights, perform legal obligations or establish or defend legal claims.

 

13. Children and Dependants

 

The website is not directed at children, and we do not knowingly collect children’s personal data through general website forms.

 

Certain professional services, particularly visa, immigration or family-related applications, may require information concerning a minor. In those cases, we collect the information from, or with the authority of, a parent, guardian or other authorised person and use it only for the relevant service and legal requirements.

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14. Third-Party Websites and Communication Platforms

 

Our website may contain links to third-party websites, social-media platforms, WhatsApp or external services. These providers operate under their own privacy policies.

 

When you leave our website or communicate through a third-party platform, that provider may process personal data independently. We encourage you to review its privacy information.

NUR is not responsible for the privacy practices of third-party websites or platforms that it does not control.

 

15. Changes to This Policy

 

We may update this Policy to reflect:

• Changes to our services.

• Changes to the website.

• New service providers or technologies.

• Legal or regulatory developments.

• Changes to our data-processing practices.

 

The updated version will be published on this page with a revised “Last updated” date. Where a change materially affects how we process personal data, we may provide an additional notice where appropriate.

 

16. Contact and Complaints

 

For questions, requests or complaints concerning personal data, contact:

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NUR Advisors Group
Legal entity: NUR Advisors Documents Clearing Services CO LLC
Address: Level 23, Boulevard Plaza, Tower 2, Dubai, United Arab Emirates
Email: clientcare@nur.ae
Website: www.nur.ae

 

If you believe your request has not been handled appropriately, you may submit a complaint to the competent UAE data-protection authority, subject to the procedures and jurisdiction applicable to your case.